Sometimes conflict at work can’t be avoided. Problems will always occur among all staff, including management, supervisors and other personnel. Here are some top tips for dealing with and resolving these problems at work.

1. Deal with the conflict as soon as possible
Don’t delay resolving the issue at work, just face it head on. It’s all too tempting for some to just wait for the problem to ‘blow over’ but this rarely happens and in quite a lot of cases, the issue can just get worse. The best thing you can do is talk it through and tackle the conflict, ask the person you are having trouble with for a quiet word, it may seem unpleasant to do this at first but it is worth it in the long run.

2. Count to ten
This may seem patronising but if you feel yourself getting angry or stressed out, before erupting into shouting or making negative remarks, count to ten. This may not always work but sometimes taking some time to calm down and just think about what you are going to say can make all the difference. Getting into heated discussions at work can cause unnecessary tension.

3. Let everyone speak
Usually, there are a few people involved in a conflict at work. Ensure everyone has the chance to voice their opinions, be careful not to speak over people and don’t turn the disagreement into a one-sided rant. Take the time to listen to others and learn something from the situation.

4. Avoid gossip
It is really important to have professional relationships with those you work with. This doesn’t mean you can’t be friends with them outside of work but ensure you don’t gossip. There is a fine line between friendly chitchat and rumours. Avoid gossip by not involving yourself in the conversations and not relaying the information to other people and just keep it to yourself.

5. Don’t take things personally
It can be easy to interpret things wrong and take them personally. Just because some work has been returned to you or rejected, it doesn’t mean that you are incapable of doing your job. This also goes for what your colleagues say to you, if they say they don’t like something you have created and give some constructive criticism, don’t take it personally and instead see it as a learning curve.

There are loads of training companies out there that provide courses for development in the workplace so you can always take advantage of these if you feel your business would benefit.

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